Shipping & Returns

Shipping

Important:

We use third party agents to ship our products. In so doing we share the information you provide us with these third parties who fulfil our shipments. Shipping is usually within and or up to 15days.

Thank you for your interest in our products! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy below.

Returns

We accept returns within 21 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please include the original receipt or proof of purchase with your return.

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item, please contact us to initiate the exchange process. You will be responsible for the shipping costs of returning the item to us and the shipping costs of the new item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and, if necessary, provide a replacement.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to cancel your order before it ships, but once it has shipped, we cannot cancel it. You will be responsible for the shipping costs of returning the item to us.

If you have any questions about our return policy, please contact us at support@residencerus.com.

We are happy to help!

Store Policy

Customer Care

Customer Support Channels:

We offer multiple channels for customers to contact us, including email, phone, and live chat. Our customer support team is available to assist customers from Monday to Friday, 9 am to 5 pm.

Response Time:

We strive to respond to all customer inquiries within 24 hours. In the case of high volume, we will provide an estimated response time and work to resolve the issue as quickly as possible.

Order Processing:

We process orders promptly and strive to ship products within 24-48 hours of receiving an order. If there are any delays or issues with an order, we will communicate with the customer immediately and provide regular updates until the issue is resolved. As mentioned above, we use third parties to fulfil our shipping needs. Shipping speed may vary.

Returns and Refunds:

We understand that sometimes customers may need to return or exchange a product. We have a clear return and refund policy in place, and we will work with customers to ensure a satisfactory outcome.

Data Privacy:

We take data privacy seriously and are committed to protecting our customers' personal information. We adhere to all applicable data protection laws and regulations and will never share or sell customer data to third parties.

Customer Feedback:

We welcome customer feedback and use it to improve our products and services. We encourage customers to leave reviews and ratings on our website and social media channels and will respond to all feedback promptly.

Professional Conduct:

Our customer support team is trained to handle all inquiries and concerns professionally and courteously. We expect our team to provide excellent customer service at all times and to escalate any issues as needed to ensure prompt resolution.

We hope that this policy provides our customers with confidence in our commitment to providing excellent customer service. If you have any questions or concerns, please do not hesitate to contact us.